Refund policy

At TANTORY, we strive to ensure you love every purchase. If for any reason you are not fully satisfied, we are here to assist you with a seamless return and exchange process.

Returns

You may initiate a return request through our website at www.tantory.com within 7 days of receiving your order or you can write us to clientservices@tantory.com

Once your return request is approved, you will receive:

A return shipping label
Return shipment instructions
Pickup details and time slot information

Our delivery partner will arrange

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at clientservices@tantory.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Failed Pickup

In cases where pickup fails due to customer unavailability or unsuccessful collection attempts, a fee of Rs 100 may be charged. This amount covers shipping, handling, and restocking costs and will be deducted from the final refund amount.

Return Conditions

To be eligible for a return, products must:

Be in unused and original condition
Include all original tags, labels, and packaging
Be free from alterations, damage, stains, or wear

Please note that items returned in an unsellable, damaged, or altered condition may not qualify for a refund and may be returned to the customer.

Refunds

Approved refunds will be processed within 7 business days to the original payment method used during purchase.

Please note:

Returns shipped through customer-selected courier services may require an additional up to 14 business days for processing.
Any returns sent using a courier service other than the TANTORY return portal are sent at the customer’s own risk.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, kindly contact us within 48 hours of delivery so we can review the issue and resolve it promptly.